Information We Collect

When you interact with our platform, we gather certain information to provide you with accurate financial comparisons and analysis. Here's what we collect and why:

Personal Information You Provide

• Name and contact details (email address, phone number) when you register or contact us
• Business information if you're using our services for commercial purposes
• Financial preferences and criteria for company comparisons
• Payment information when you subscribe to premium services
• Communication records when you reach out to our support team

Automatically Collected Data

• Device information including IP address, browser type, and operating system
• Usage patterns such as pages viewed, time spent on platform, and navigation paths
• Session data to maintain your preferences across visits
• Technical logs that help us troubleshoot issues and improve performance

How We Use Your Information

The data we collect serves specific purposes. We're not gathering information just because we can—each piece helps us deliver better service.

• Delivering personalized financial analysis based on your specified criteria
• Processing transactions and maintaining accurate billing records
• Communicating important updates about your account or our services
• Improving our platform based on how people actually use it
• Responding to support requests and resolving technical issues
• Detecting and preventing fraudulent activity or security breaches
• Complying with legal obligations under Canadian federal and provincial laws

We occasionally send emails about platform updates or features we think might interest you. You can opt out anytime—and we won't take it personally.

Data Storage and Security

Your information lives on secure servers located in Canada, subject to Canadian privacy legislation including PIPEDA (Personal Information Protection and Electronic Documents Act).

Security Measures

• Industry-standard encryption for data transmission and storage
• Regular security audits and vulnerability assessments
• Access controls limiting who can view your information internally
• Secure backup systems to prevent data loss
• Multi-factor authentication options for account protection

Look, no system is completely bulletproof. But we invest heavily in security infrastructure and stay current with emerging threats. If we ever experience a data breach affecting your information, we'll notify you promptly as required by law.

Your Rights Under Canadian Law

Canadian privacy legislation gives you substantial control over your personal information. Here's what you can do:

Access and Portability

You can request a copy of all personal data we hold about you. We'll provide it in a commonly used format within 30 days. There's no charge unless your request is excessive or repetitive.

Correction Rights

Found an error in your information? Let us know and we'll fix it. You can update most details directly through your account settings.

Deletion Requests

You can ask us to delete your account and associated data. We'll comply unless we have a legitimate reason to retain certain information (like transaction records we're legally required to keep for tax purposes).

Withdrawal of Consent

Changed your mind about how we use your data? You can withdraw consent for non-essential processing anytime. Just know that this might limit what services we can provide.

Data Sharing and Third Parties

We don't hand over your information casually. When we do share data, it's limited and purposeful.

Service Providers

We work with carefully vetted companies that help us operate the platform—payment processors, hosting providers, analytics services. These partners can only use your data to perform their specific functions and must protect it according to contractual obligations.

Legal Requirements

Sometimes we're legally required to disclose information—court orders, regulatory investigations, that sort of thing. We'll only share what's legally necessary and will notify you unless prohibited by law.

Business Transfers

If celemoriva is acquired or merges with another company, your information may transfer to the new entity. We'd notify you beforehand and ensure the new owner respects your privacy rights.

Cookies and Tracking

Like most websites, we use cookies. These small files help us remember your preferences and understand how you use the platform.

• Essential cookies that make the site function properly
• Performance cookies that help us identify technical issues
• Analytics cookies that show us which features get used most
• Preference cookies that remember your settings

You can disable cookies through your browser settings, though this might affect functionality. We don't use third-party advertising cookies—you won't see celemoriva ads following you around the internet.

Data Retention

We don't keep your information forever. Our retention periods depend on the type of data and legal requirements:

• Account information: Retained while your account is active plus 12 months
• Transaction records: Seven years as required by Canadian tax law
• Support communications: Three years for quality assurance
• Analytics data: Aggregated and anonymized after 24 months
• Marketing communications: Until you unsubscribe

When retention periods expire, we securely delete or anonymize the data so it can't be traced back to you.

Changes to This Policy

Privacy practices evolve. We update this policy occasionally to reflect changes in our services or legal requirements.

When we make significant changes, we'll notify you through email or a prominent notice on the platform. The "Last Updated" date at the top shows when the current version took effect. We keep previous versions archived if you want to review what changed.